At FlowFix, we handle everything from minor leaks to major installations. Our core services include leak detection, pipe repair and replacement, water heater maintenance, drain cleaning, and fixture installations (sinks, toilets, and faucets). Whether it's a residential check-up or a complex commercial project, our team is equipped to get your flow back on track.

Yes! We know that plumbing disasters don't wait for business hours. FlowFix offers 24/7 emergency services for urgent issues like burst pipes, severe sewage backups, or major water leaks. Simply log onto our website and get matched with one of our technicians. We will dispatch our technician to your NYC location as soon as possible.

Absolutely. Your property is in safe hands. Every plumber on the FlowFix team is fully licensed, background-checked, and highly trained. We also carry comprehensive insurance coverage to protect your home and our workers, ensuring you have total peace of mind throughout the entire repair process.

We have a flat rate for our plumbing services. Although, for specific plumbing services (depending on the complexity of the job), the price may vary. It is best to check our pricing page for the most up-to-date information.

Our pricing is based on several factors: the type of service, the parts needed, and the estimated labor time. For standard repairs, we often use a flat-rate pricing model so there are no surprises. For more unique or extensive projects, we provide a detailed quote following an on-site inspection. This ensures you only pay for the specific work your property/home requires.

To make the process as smooth as possible, FlowFix accepts a variety of payment options. You can pay via credit or debit cards (Visa, Mastercard, American Express), digital wallets like Apple Pay and Google Pay, or traditional methods such as check and cash. Payment is typically due upon completion of the service unless otherwise arranged for large-scale projects.

For non-emergency appointments, we typically dispatch a plumber within a few hours of receiving your request. This time may vary depending on demand. If you are facing an urgent issue, such as a burst pipe or major leak, please utilize our Emergency Plumbing service for immediate priority dispatch. We provide a 2-hour arrival window for all scheduled appointments so you aren't stuck waiting all day.

The duration depends entirely on the nature of the problem. Minor repairs like replacing a flapper or clearing a basic sink clog usually takes 30 to 60 minutes. More complex jobs, such as water heater installations or extensive leak repairs, can take up to 3 to 5 hours. After our initial assessment, your plumber will provide a time estimate so you can plan your day accordingly.

In the event of a burst pipe, the most important step is to immediately turn off your home's main water shut-off valve to prevent further flooding. Next, turn off your electricity if the water is near outlets or appliances. Open your faucets to drain the remaining water from the system. Once these steps are taken, log onto FlowFix and get matched with a plumber for priority emergency repair.

Frequent clogs are often caused by buildup of hair, soap scum, grease, or food particles deep within the pipes. However, recurring issues can also point to more serious problems like a damaged sewer line. If standard plunging doesn't solve the issue, we recommend a professional camera inspection to identify and clear the blockage for good.

Yes! We highly recommend our 'FlowFix Check-up' service. Regular maintenance includes inspecting your pipes for leaks, testing water pressure, cleaning drains, and checking water heater efficiency. Preventative care helps catch small issues before they turn into expensive emergencies. This can help extend the lifespan of your entire plumbing system.

Yes, FlowFix specializes in both traditional tank-style and modern tankless water heaters. Our technicians can perform routine maintenance, such as flushing the tank to remove sediment, or handle complex repairs like replacing heating elements and thermostats. If your unit is beyond repair, we offer professional installation services to help you select and set up a new, energy-efficient model.

Most water heaters have a lifespan of 8 to 12 years. Key signs that it's time for a replacement include rusty or discolored water, strange banging or rumbling noises from the tank, and frequeny leaking around the base. If you find yourself running out of hot water much faster than usual or notice a significant spike in your energy bills, your unit likely needs an upgrade.

Yes, at FlowFix, we stand behind our craftsmanship. We provide a 1-year warranty on all labor and installations. If a repair fails due to our workmanship within that timeframe, we will return to fix the issue at no additional cost to you. Please note that materials are typically covered by the manufacturer's specific warranty.

We understand that plans change. You may cancel or reschedule your appointment free of charge up to 24 hours before your scheduled window. Cancellations made less than 24 hours in advance may be subject to a small service fee to cover our dispatch costs. For emergencies, please call us directly to discuss your situation.

Here at FlowFix, our goal is a 'First-Time Fix.' However, plumbing systems can be complex. If the original problem persists after our visit, please notify us within 48 hours. We will prioritize a follow-up visit to reassess the system. If the problem is related to our initial repair, it falls under our guarantee policy.

We generally recommend that someone 18 or older is home for the start of the appointment to discuss the issue with our plumber. Once the work is underway, you are free to go about your day as long as we have access to the work area and a way to reach you by phone. For safety and security, we do require a final walkthrough or remote approval before we wrap up the billing.

Not at all. We treat your home as if it were our own. Our plumbers use floor protectors, drop cloths, and localized containment where necessary. Part of our standard service includes a thorough cleanup of the work area once the repair is finished. We aim to leave your space exactly as we found it, but with better plumbing!

Yes. All parts and materials we provide are covered by their respective manufacturer warranties. These typically range from 90 days to several years depending on the item. If a part fails during the warranty period, we will assist you in the replacement process to ensure you aren't left paying out of pocket!